Leaving Hostaway because of their booking fee?

Send Quote to Guest with Book Now Widget

Status: Requested 3 Votes
Ashley H
Nov 14, 2023 3:35 PM
Joined Oct, 2021 2 posts

Using the book now widget is great, except the guest does not receive a copy of the quote they begin when they click book now, they are expected to complete the booking immediately, or it is lost to them forever. Why am I emailed with the quote in question, but the guest is not? What needs to happen is that the quote is initiated on the site, and also sent to the guest. If they complete the booking right away, then the link in the quote will no longer work, but if they close out of the booking window from the site, they have a way to go back and finish (without my having to send it each time I get a notification about this). In our world of window shopping, there needs to be some way to be more persistent with getting guests to follow through on bookings.