QBO - Damage Claim

This is two fold.

Currently, if a guest has damage and a claim is submitted, that money comes in and the reservation shows a refund is due because the charges don't match the transactions.  So we have to manually add the transactions.

First, would it be possible to create these as like side payments that don't affect the booking total?

Second, for the integration side, that it creates the payment for us in QBO.