Leaving Hostaway because of their booking fee?

Need to run a report for add-ons/surcharges

Status: Requested 3 Votes
Ann-Tyler
Jan 6, 2023 1:38 PM
Joined Jul, 2019 20 posts

We'd like to add more add-ons for our guests via the surcharge function, but unfortunately, we don't see an easy way to run a report or get an alert when the purchase is made.  We can do a line item pivot report, but it's a bit tedious to dig through.  Do you have any plans in the near future for a notification system for surcharges? Or perhaps a dedicated report for surcharges that we could run once a week or every morning before our guests start arriving, for example?  Thanks for considering!

Jaci C
Jun 12, 2023 12:43 PM
Joined Oct, 2021 8 posts

I came here to look for this answer myself!!!

Ann-Tyler
Apr 18, 2024 11:50 AM
Joined Jul, 2019 20 posts

We're still waiting for this feature.  Do you have an update on when it might be available? 

Ken T
Apr 18, 2024 2:02 PM
OR Team Member Joined Aug, 2019 1706 posts

Since there have been only 2 upvotes in a year, I doubt it's at the top of the priority list.  It does make sense though, and I suspect it might come along sometime after the current guest portal overhaul work, which among many many other things would potentially increase the usefulness of a report of this kind.

Ann-Tyler
Apr 18, 2024 2:27 PM
Joined Jul, 2019 20 posts

Understood. I’m thinking that if you’re in motion making tags automated (based on triggers), perhaps that would solve the problem. A guest buys a baby crib or a gift basket and the booking gets automatically tagged with that item. Then, we can run a report based on the tag or at the very least see it on the daily checklist. Might that work? 

Ken T
Apr 18, 2024 10:38 PM
OR Team Member Joined Aug, 2019 1706 posts

Yes, tag automation is indeed planned for this year, so I think you're on the right track with that.