I would like OwnerRez to be able to calculate and quote minimum charges, rather than offer to tell guests it's a 'violation'.
This is best explained by example:
If I have a minimum night stay for a holiday season of 7 nights/1 week, I'm still perfectly happy to accept a 5 or 6 night booking for that period, as long as the guest pays for the full 7 nights. And during holiday seasons, for example, guests are perfectly happy to pay the higher total rate to get the nights they want, so it's a win-win.
OwnerRez flags inquiries and asks if I want to tell guests about the 'violation', which is truly unhelpful. Guests don't care about my 'rules' or the weakness of my quoting software. My old PMS simply applied the charge for the minimum number of nights applicable for the period, and flagged the quote to make me aware that the minimum nights charge was being applied.
And I could then adjust the quote, alert the guest, or do whatever I wanted to about it.
What I would most often do is send along an additional quote which shows the same charge, but for the minimum number of nights the guest would be paying for, along with an explanation, giving the guest the opportunity to book the longer stay and get a better value if they wanted.
But OwnerRez doesn't make that easy to do either. Everything is a hassle when it comes to quoting in OwnerRez, except for providing one single quote based on what the guest asked for (and even that isn't easy if it doesn't come in through an integration), as if the guest has enough expertise to know what all of their options/choices are and select amongst them before contacting me.
A much better approach is providing the host with lots of options to quote the guest, and making it easy to send those multiple options to the guest in a way that is easy for the guest to understand and select one amongst them. This is best for selling and marketing too. And having various options and choices available makes it easier to have the package/price point available that the guest will want, rather than giving them a one-size only single choice, which they must accept or reject.
Imagine going to a car dealership to find out about different vehicles and their options, and being told "We can only give you a price for one car, with one set of options, and you have to figure out first which one you want before we can give you a price for it." Meanwhile, the helpful dealership across the street is explaining the various models and options packages available for each of them, along with the price; quickly and efficiently when the customer contacts them. Whose going to be selling the most cars?
Could we please have this functionality improved based on my examples?
One way of doing that would have OwnerRez show me how much I SHOULD be charging the guest when the quote is created, and making it easy for me to adjust the quote if I want to. As things stand now, yes I can change the Charges, but what should I be changing them too? No information is provided by the system. How much should the extra nights cost? Why doesn't the system show me that?
Another way would be if quotes could be easily duplicated and changed, with a comparison available to the original while the user is making those changes. Now, duplicating quotes is more like duplicating inquiries than quotes, with none of the reference information available when working on the duplicate.
And of course, the system needs to be able to easily send multiple quotes in the same email without jumping through a ridiculous number of hoops to do it.
