The language at the bottom of the guest payment form is as follows: "Guest receives 96.50% if cancellation occurs by May 31, 2025; Guest receives 50.00% if cancellation occurs by Jun 30, 2025; No refunds after Jun 30, 2025.
All refund percentages are relative to the total booking charges, not the amount paid so far." Is there any way we can change that last part to say, "All refund percentages are relative to the total amount paid so far, not the total booking charges." We found that the language is inherently incorrect as a guest cannot be refunded 96.50% of the total amount of the booking if they haven't paid the total amount yet.
