I own a vacation rental business so am not the owner of my rentals, but manage over 75 properties. Prior to running payments through ownerrez, I required 50% of the rental amount down as non-refundable. Since I have been using ownerrez, the way it is set up is that we have to get 50% down of ALL fees (5% administrative fee, 9% Lodging Tax, refundable damage deposit and cleaning, pet fees) when technically only 50% of the rental fee and 5% are non-refundable should someone need to cancel. I am not a fan of collecting the 1/2 of the other fees up front and holding onto for as long as a year and many renters do not like having to put down so much more up front (even though I do refund 1/2 of other fees should they need to cancel). We inquired about this back in 2020, again a couple of years ago and am requesting assistance again now. Thank you very much.
