Leaving Hostaway because of their booking fee?

Cancellation policy verbage

Ken T
May 30, 2024 11:24 AM
OR Team Member Joined Aug, 2019 1706 posts
Melissa H
May 29, 2024 10:00 PM
Joined Apr, 2024 2 posts
Hi I have a concern/question about the last sentence on my "quote to guest" form, regarding cancellation refunds. The very last sentence says: "All refund percentages are relative to the total booking charges, not the amount paid so far". This seems confusing, to me. It makes it sound like if the guest cancels before the 14 days, they get the full amount of the booking back and not just the amount that they paid so far ( the 50%). I hope my explanation makes sense. I asked O.R. to review and explain or change that sentence, but they claim that there is no way to change it.  Any ideas or input????   
 Thank You! Melissa Hendershott

236571:2840784

Ken T
May 30, 2024 11:24 AM
OR Team Member Joined Aug, 2019 1706 posts