[This topic has been closed as a duplicate of another topic (Cancellation Policy: Refund X% is calculated on full amount for stay- rather than amount "paid to date")]
Hi I have a concern/question about the last sentence on my "quote to guest" form, regarding cancellation refunds. The very last sentence says: "All refund percentages are relative to the total booking charges, not the amount paid so far". This seems confusing, to me. It makes it sound like if the guest cancels before the 14 days, they get the full amount of the booking back and not just the amount that they paid so far ( the 50%). I hope my explanation makes sense. I asked O.R. to review and explain or change that sentence, but they claim that there is no way to change it. Any ideas or input????
Thank You! Melissa Hendershott
236571:2840784
[This topic has been closed as a duplicate of another topic (Cancellation Policy: Refund X% is calculated on full amount for stay- rather than amount "paid to date")]