Hello!
I’ve noticed that when refunding (or simply changing) part of someone’s reservation, it seems that OR uses the current market rates for recalculation. In some cases, this could be handy (like when moving to new dates completely or if wanting to inflate slightly on an extension when demand has gone up) but other times it would be ideal to utilize the original booked rate (either actual day rates per day from original booking or a prorated average of all booked dates) for recalculation. Sometimes we will be asked to remove 3 days and the guest is recalculated to pay more than their original booking based on new market rates. In this instance, the guest shouldn’t be penalized for making a change to shorten their reservation unless required by the owner or PM. Does that make sense? So I guess I’m wondering if a third recalculation option might be considered for adding to OR which would simply be a Prorated daily average rate for adding or subtracting dates to a current booking.
Thank you for always taking our ideas and suggestions into consideration! I’m a proud OR user and promoter.
