Leaving Hostaway because of their booking fee?

Automatic 5-Star Review Based on Turno Data

Status: Requested 1 Vote
Matthew B
Apr 17, 2024 9:27 AM
Joined Sep, 2021 2 posts

This a feature request for Turno and OwnerRez. The ability to configure OwnerRez automatic 5-star reviews based on data from Turno projects.

For ex. my cleaners rate the condition of the property after each guest checkout through Turno Checklists. I would like to use that data from my cleaners/Turno to automate the 5-star guest reviews from OwnerRez. 

Could be a simple rating scale of 1-5, anything less than a 5 from Turno, then the automatic 5-star review is skipped.  

Ken T
May 6, 2024 9:30 PM
OR Team Member Joined Aug, 2019 1706 posts

It is already possible for you to configure 5-star reviews to be automatically posted by OwnerRez (for Airbnb bookings):

https://www.ownerrez.com/support/articles/reviews-automatic-posting-5-star-airbnb

Note in particular that you can set a tag to indicate a booking that should not have a 5-star review posted automatically.

Turno is integrated with OwnerRez via our Open API.  This supports the ability for Turno to place a tag on a booking - such as, in case of a bad cleaning report, the tag indicating that the 5-star automatic review should be skipped.

Now, this feature has not yet been implemented by Turno, but the functionality already exists, so they are able to add this capability at any time without any additional coding being required by OwnerRez.

If you feel this would be valuable to your business, please feel free to reach out to Turno to encourage them to add it.