Leaving Hostaway because of their booking fee?

Allow updating trigger time for a specific booking

Status: Requested 0 Votes
Alin S
May 21, 2024 2:15 PM
Joined Aug, 2022 44 posts

I searched and couldn't find an existing topic for this issue.

We constantly receive requests from guests for early check-in. 

For example, our normal check-in time is 4 PM and let's say the guest wants to check in at 2PM. I set up a template with a trigger that sends the guest the door access code at 4 PM. It would be very useful if I could edit the trigger for a specific booking and change the time from 4 PM to 2 PM (following the above example). Right now, OR only let me edit the trigger time globally (this dropdown)

 

This is in addition to the fact that multiple future guests want early check-in at different times. At the moment, I keep track of all this using reminders outside OR. It is a bit nerve-racking if I miss the reminder or I'm somewhere without internet access.

In summary, I'm requesting the ability to edit the trigger time for specific bookings. This feature would greatly enhance our ability to manage early check-in requests and ensure a smoother guest experience.

Alin

Alin S
May 22, 2024 12:11 PM
Joined Aug, 2022 44 posts

Oops, wrong forum. I wanted to add this in "Feature Requests", not sure how to move it

Ken T
May 22, 2024 12:33 PM
OR Team Member Joined Aug, 2019 1706 posts

No worries, I moved it for you.  :-)

Alin S
May 22, 2024 12:34 PM
Joined Aug, 2022 44 posts

Thank you