The wording for the cancellation policy is confusing, and a guest could potentially try to use this to their advantage.
On a cancellation policy where the guest can cancel with a 100% refund up to 60 days before their stay, it currently says: One hundred percent (100.00%) of the total booking charges will be refunded if the cancellation is made more than 60 days prior to the arrival date of the reservation. Fifty percent (50.00%) of the total booking charges will be refunded if the cancellation is made more than 30 days prior to the arrival date of the reservation. For cancellations made within 30 days prior to the arrival date, no refund will be issued.
The percentages are fine, it's the wording that's a problem. The guest should NOT receive 100% of the TOTAL booking charges, they should receive 100% of WHAT THEY PAID SO FAR. The way it is automatically worded can sound like they receive MORE than they paid, since they may not have paid the second payment yet. I would like more specific, clear, and accurate wording here. If OwnerRez doesn't want to correct it, I think we should be able to correct it ourselves as owners. Thank you!
