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Great! Thank you for letting us know. Just changed it on my Properties.

Funny, earlier today I was thinking about that.

Claudia

For anyone watching this topic, this was released back during the big 1.0 release in Jun. Look for the "Booking Total Amount" field in the agreement editor.

I would assume the original was on 7/9, when it was scheduled. But maybe it should include all the other times it was put on hold again. For example, 7/16 Re-authorized, 7/23 Re-authorized.

Claudia

Ah, yes. That was a re-authorization on the 23rd which would be 7 days. Evidently her bank didn't honor the 'void' request we made and immediately kill the pending transactions, so it should be gone by tomorrow.

By the way, that overview/activity text should be showing when the security deposit was ORIGINALLY reserved and not just the latest re-authorization. We know about that and have it fixed in the upcoming release.

Looking at her history...

Jul 05, 12 - Scheduled a security deposit of $400.00 to be reserved on 7/9/2012.
Jul 18, 12 - Collected a payment of $168.41 from credit card MasterCard *****xxxx.
Jul 23, 12 - Reserved a security deposit of $400.00 with credit card MasterCard *****xxxx.
Jul 23, 12 - Released the full security deposit.

... security deposit was reserved on july 23 (before 10 AM), the same day I released it. So, if it was reserved again on July 23, before I released it, shouldn't the 7 days be today? Would it be gone by tomorrow morning?

Claudia

The guest would have to call their bank to find out. Eventually, they all expire on their own.

Remember, we also re-authorize the security deposit after 7 days on our end if you (the owner) haven't released it by then.

I could understand the 24-48 hours. This is ONE week later. Why would that be? When will they release it? I released it on Monday, July 23 at 10 AM.

Claudia

Hi Claudia,

Because banks do not always immediately honor the 'void' request that our system makes. Most banks will show still it pending for another 24-48 hours. There's nothing we can do about that. In some cases, banks disregard the 'void' request entirely and the pending charge will remain in place until it expires in 7 days. Banks have different rules depending on their internal development. Unfortunately, there is no universal standard.

-Michelle

Hi all,

My guest is saying that even though I released her security deposit on 7/23, it is still showing PENDING on her account. Can you please tell me why that is? Shouldn't it say it is released and done? Why would it still be PENDING? (Booking # 252549)

Claudia

Yes, it was fixed as part of the big 1.0 release back on Jun 28.

Michelle,

Has this fix been rolled out yet?

Thanks,
David

Everything that you see on that page is in the system except the "daily summary email" mentioned further down.

For instance, if you want to see a list of bookings, click on the Bookings menu and then on the Grid link over on the top right. Here's a direct link to it:

https://app.ownerrez.com/bookings

All other grids, emails and views shown are active and working.

Does that help?

-Michelle

Here is the link. There a quite a few reports there, and the daily email is toward the bottom of the page.

https://www.ownerrez.com/features/bookings

Thanks,

Ed

Oh, I see. You're referring to the Daily Summary email which was a beta feature that we stopped doing awhile back. We ran into some complications that we wanted to work out (a lot of people were marking them spam because of little-to-no activity).

Do you have the link or URL of the page of the website you were looking at? We should remove that text for now until the Daily Summary email is re-released.

-Michelle

Thanks Michelle.

It's not so much reporting on credit cards.

I remember looking at your website and seeing the reports that email you the daily on the activity of your property (it listed guests checking in, checking out, monies coming due, etc.)

Is this a specific reprot which is currently available, as it was mentioned on your website?

Thanks,

Ed

Hi Ed,

At the moment, our reporting/analytics features have not yet been released. It's a very high priority item, but we've had to push it back for higher priority items. At the moment, we're working on a lot of stuff related to email.

If you collect credit card payments, your gateway/merchant account provider offers some basic reporting though only about basic credit card transaction and batches.

-Michelle

Hi,

I was wondering how I go about accessing all the reports that OwnerReservations has?

Thanks,

Ed Nasi

Ok, sorry for the bother. You shouldn't have to manually update anymore. Let me know if you see it again. In the last release, we created a new tester service that probes the listing sites' calendars 5 or 6 times a day, based on different factors. This will tell us even faster when they change things or bugs arise.

I do not know if they updated. I updated them manually.

Claudia

Hi Claudia,

Did your bookings show up last night? Let me know if not. There was a small group of people that were affected by the update - about 50 total. Their booking changes were waiting in the queue for about 5 hours. Everyone else was fine.

-Michelle

Our updater has been offline for several hours. We ran into some performance issues and took it offline to do some tweaking. We just now - literally 10 minutes ago - put it back online, and the updates are going out right now. There are hundreds of bookings waiting to update so yours may take a few minutes. ~Sam

PS. Ordinarily, calendar updates are made within 10 minutes of your change.

How often does the calendar sync? I had two bookings today and they didn't update.

Did I do something wrong?

Claudia

The emails I get after I enter feedback was slow in coming, also. However, now they are up to date. They caught up and I am receiving them, right after I enter the response.

Claudia

Six emails were sent out of our system for that booking at 11:39 and 11:40 AM EST.

If you didn't receive them until 1:45 PM, something must have happened in between.

Have you seen any other slowness receiving email from anyone else? Maybe your personal internet/email provider is running slow right now.

I'll check with our ESP and see if they're seeing any slowness.

-Michelle

Received Booking Conf at 1:45pm. Definitely, slow to get everything. Booking # 252549

Did everything come in yet or are you still waiting? I don't see any sending problems on our end, but you if share the booking #, I can't do some digging and see when the emails were sent.

Just received the Rental Agreement. Not the Booking Confirm yet.

Claudia

The money was credited back to my account.

Thank you,
Claudia

A booking took place today and I have not received the Booking Confirmation, nor the Rental Agreement Emails. The guest received them.

This has been over 25 minutes ago.

Thanks,
Claudia

All payments, no matter if they are credit card or check, receive the same "receipt" style email. It looks just like the one the guest gets when they book. I will email you an example.

-Michelle