General Help and Questions

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Hosted would be $15.99/mo for 3 properties.

No blog you missed -- we've got the feature out, but we're still working on the docs. I'll help you get it set up.

First step is to fill the Location, Description, Amenities, and Photos tabs of each property. That is what fills the site with property info.

Then, go to Hosted Sites in Settings, turn on the feature. It'll lead you right into adding a site. Name it something relevant, maybe "ric hart", and select Type: Multiple (because you want multiple properties on the site).

That'll set up a default site for you, at a test location on our servers. Once you've got that, you can customize, add content and custom pages, etc.

Let me know if you run into any snags and I'll get you sorted.

When you're ready to go live, let me know and I'll walk you through that process.

I would like to know how much hosted sites would be for 3 properties? Thanks! Also info about how to set this up. There may be a blog on this that I missed.

Thanks!

Thanks,

Yes we did run some statements and delete to figure out how things work. Statements and bookings looked fine to begin with.

Yep, this was a report bug. It wasn't filtering out statements that were deleted -- looks like you'd done some test ones at some point and deleted them.

This is now fixed.

And to be clear, this is just showing on the report Actual bookings and statements all look good. This is just a report bug, I think.

Hi Tammy,

To be clear, you're referring to the "PM Owner Remittance Summary" report?

I took a look at your account and you're right. There is owner remittance showing in months for which no statements have actually happened.

I've put in a priority ticket on this. I think we've got a bug in there somewhere.

These reports are really new by the way. We just released the Owner and Manager Remittance ones a week or two ago.

Thanks for letting us know,

-Michelle

What is this report actually pulling from? We have not had any payouts yet, just bookings. Some of the owners for the year show 0 and others show all bookings, and others show some of their bookings.
The owner statement however appears correct.

Hi Janice,

Your current billing "plan" is what determines how you will be billed. If you currently have the Legacy Usage plan, then you'll continue to be billed according to that plan's pricing model. Here's a support doc about Legacy Usage pricing:

https://www.ownerrez.com/support/articles/legacy-usage-pricing

I'm considering adding a 2nd property to my account. I'd like to know if the pricing will be per booking like my current property, or will I be switched to the flat $19.99/month price? Thanks.

Good question! The easiest way to do this is to create an email template in Settings > Email Templates using the merge fields that contain the charges and billing activity. You can then go to the booking, use "Email this Guest" and Switch to Template to send that email template.

I just put together a sample email template for you here: https://www.ownerrez.com/support/articles/template-receipt-billing-summary -- you can copy and paste that into the Custom Booking Template you create for this in your account. To paste, you'll need to hit Ctrl+V on your keyboard as browsers don't allow us to provide a paste button for security reasons.

Ahh. Is it possible to make a hidden page on one of your current sites? That's what I've done in the past for my cabins, for something like that where I want a special landing page for a email newsletter.

What I'm suggesting is to create a special page for that on the site, only accessible by URL not the menu, like http://www.smoky-mountains-cabin.com/bookfromnewsletter or some such. Then put the widget there, front and center. You can also put a paragraph tying it back to whatever you said in the newsletter, so people feel comfortable from both ends.

Would that work?

Thank you, I do not need one more site - already have 2. No, it is so I can have a link that can open from a mailchimp email, for example, when a person clicks on a "click to book" button. right now all I can do is to link that to my website, but the person still has to locate inquiry/quote widget on the webpage, and then plug in their dates. If link opened into inquiry form, they would not have to click around the page and could do inquiry right there and then.

What are you looking to do with the new widget style? Is this purely to avoid having a separate site, or is there a different flow you're looking for?

We do have a "hosted sites" feature that we're rolling out that includes the information you enter in listing data in your OwnerRez account, and then provides that hosted inquiry/quote as well.

Hi, I have a renter who would like a receipt as he stayed at my place for business travel and needs an official receipt to claim his expenses. I cannot seem to find a suitable 'report' or screen that would provide that. Does one exist?

Right now book/inquiry widget is embeddable - has to be embedded as piece of code/as html widget in a website. is there an option to provide inquiry/quote link to run the widget without need to embed in a website? Such as, where can be added as email hyperlink and similar, and open in a new https window when clicked? thanks

Thanks Michelle!

Thank you! It should do

Hi,

We have a "Guest Had Problem" flag which you can find under the Notes tab (of a booking). That makes it so the Repeat Guest badge shows a yellow color in other places where the same guest shows up. We do plan on expanding this workflow to talk about types of problems and have guests blacklists which would not allow a quote or booking to be created without clicking override.

-Michelle

Hi Ozzie,

You can tell them that all transactions take place in your software product called OwnerRez which uses the domain name of app.ownerrez.com for all processing. You can also create a dummy quote and send them the guest payment link for that so that they have an example of the final place someone would put in their card info.

Hello. BrainTree is asking for the URL that is being used for accepting credit card payments. Can someone please supply me with the URL?

Or am I imagining? I thought there used to be a "guest rating" or some such. I do not seem to see it. reason I am asking that I had 3 guests in a row that I would rather NOT have again (even though they expressed desire to rent again in the future). Wonder if "guest rating" could prevent future auto-quotes to such guests with "low" ratings. I put info in notes, but that will not help if they inquire again...

Thanks again. I think my easy way out is to send the alert upon booking to myself then manually forward it to my cleaning people.

Looking forward to the updates!

All the best,

Jim

And FYI - to get around this problem there are several things you can do...

1) Send another follow-up trigger the day of arrival to your 3rd parties. Something like "Arrival day summary"

2) Use our Calendar Export feature to share custom iCal links with them

3) Use our Availability calendar widgets on your web site to show them the real-time calendar

But again, we are working to fix the trigger problem so that triggers recognize when the day has passed and send it anyway. We are also overhauling 3rd Party Alerts to run as triggers so that you can set criteria such as "if booking is [x] days from now".

That's a great question. The answer is no. At the moment, the trigger won't run if the "send date is past" when it calculates. That's something we know about and are planning to fix. The trigger will have an option to run now if send date is past.

Thanks Michelle.

Assuming I set up 7 days in advance of arrival, if a booking occurs inside of 7 days, will it still send automatically?

Hi Jim,

Yes, you can turn them off. To do that, go the property > Third Party Alerts tab and remove or "stop" the contact that you don't won't to get alerted.

Then, you can set up a trigger email to go out [x] days before arrival and create an email template to send that has the To name/email address as your 3rd party alert.

This will automatically send it on the day you want instead of at the time of booking.

I know this may be counter productive but is there a way to turn off "automatic" third party alerts so I can send these manually?

I try to give my cleaning staff 1 - 2 weeks notice of incoming guests vs at the time of booking so they are "current" with my guest list.

Thx for any input,

Jim

Thanks Chris! It worked.

Yes. Go into Settings > Listing Sites and look for the Custom Listing Sites grid. Add items there and they'll show up everywhere.

Is there a way to modify the drop down tracking list of sources?