Leaving Hostaway because of their booking fee?

Why no "trigger" for "Booking Request" on Airbnb?

BlueHeronSTR
Jun 6, 2024 10:55 AM
Joined Apr, 2022 4 posts

I see there's an "inquiry" trigger available, but nothing for "Booking Request" (or request to book).

90% of my initial messages coming in from guests on airbnb are "Booking Requests", and I have a need to immediately respond with my list of house rules to ensure they are in agreement, before I accept their request. Sometimes there's a one or two hour delay before I see the guests initial request to book, so when I manually send the "house rules" message, they are no longer monitoring the airbnb messaging. I've had to either "decline" or accept the risk. For new airbnb members I decline, for established guests with good reviews I accept. In either case, i need an automated response with house rules.

Any plans to create a booking request trigger?