Trigger for a booking less than 1 week away

I have a template that sends door code and other information 1 week prior to arrival, however that should only be sent once the rental agreement has been signed. If someone books less than 1 week away, what happens to this email, do I need to send it manually once they sign? Or is there a way to set it up to send as soon as they sign renter agreement?

In the trigger, select the option "Try to send a missed trigger up until the booking has arrived." That should resolve the problem for all except extreme last-minute bookings.

You should see my triggers. I have 31 of them to cover all of the potential combinations. :)

I have two separate triggers for this:

-Send Welcome Email 7 days before arrival IF RA is signed and deposit scheduled
-Send Welcome Email WHEN RA is signed IF arrival date is less than or equal to 7 days from now

That covers both situations, although there's a brief overlap where if someone signs the RA in the early morning 7 days before arrival, they may get the email when they sign and again at the time my trigger is scheduled to fire later that same day.

I also have the same email scheduled to go out 1 day before arrival just as a reminder and so it's closer to the top of their inbox for their arrival. It also helps to catch any issues where it might not have gotten sent earlier.

In the trigger, select the option "Try to send a missed trigger up until the booking has arrived." That should resolve the problem for all except extreme last-minute bookings.

Today, I had a booking come in at about 530pm for the same day check-in and I don't know how to manage sending them the check-in instructions on a trigger in this example...is there a way?

Thanks,

Jaime

In the trigger, select the option "Try to send a missed trigger up until the booking has arrived." That should resolve the problem for all except extreme last-minute bookings.

Today, I had a booking come in at about 530pm for the same day check-in and I don't know how to manage sending them the check-in instructions on a trigger in this example...is there a way?

Thanks,

Jaime

If you make the trigger as Ken indicated, then it will try to send it every hour at the top of the hour. So there will be a short delay if the guest signs the RA at 2:09pm, they won't get the follow-up from you until 3:00pm, but it will eventually go out.