Travel Insurance confirmation w/ policy link NOT going to guests????

The travel insurance email confirming purchase AND the policy details is NOT going to my guests, it is only coming to my email.  There must be something I haven't checked, but I've looked and nothing seems to address this issue.  PLEASE HELP.  I've contacted CS and its been over 24 hours and NOTHING.  

Very frustrated...

Your guest should have received their travel insurance policy information via email from our insurance provider, RentalGuardian. We recently removed an email message that was sent to the guest as it was confusing to some users and their guests because it's really a contract between the purchasing guest and RentalGuardian.

Did your guest not receive the info from RentalGuardian?

No they did not. I received the email and then sent the info w/ link to my guest. They received nothing and I had them check their spam, etc.

No they did not. I received the email and then sent the info w/ link to my guest. They received nothing and I had them check their spam, etc.

We double-checked with RentalGuardian and the email does come from them (noreply@rentalguardian.com). They could tell though that the email failed to the guest due to no valid email. I'll send you more details from our Helpdesk for your reference.

Glad you were able to send them the info from the Insurance tab of the booking.

We're also looking into adding a System Message that can be configured to send to the guest from the Owner/PM in a future release.

We just had this same issue. They purchased, I got an email, they did not.

Yes, this is a known issue that we're working on with RentalGuardian, to provide several different means of improvement.