Setting up the "Contact Us" link on the hosted website

Scott K
Nov 19, 2023 8:03 PM
Joined Oct, 2023 12 posts

Hi there, I'm having trouble figuring out how to set up my "Contact Us" mailto link on the hosted website (brooklynescape.com).

In an ideal scenario, it'd be great if I could set it up as follows:

1. The "Contact Us" link is basically a mailto for owner@brooklynescape.com.

2. Any incoming message to that address shows up as an Inquiry in OR.

3. I can reply to any inquiry from within OR.

Is this possible? Thank you!

Tracy C
Feb 19, 2024 3:10 PM
Joined Jan, 2024 7 posts

Hi Scott! 

I just set up a Hosted Website thru OR, and have the same questions. I haven't found any definitive answers on this, searching thru the Forums. Did you find an answer on how to direct the "contact us" or "Inquiries" messages to OR's Inquiry box from the Hosted website? I emailed Help desk, no response yet... 

After going live, when I tested the "contact us" button on the hosted website, the message is sent to the domain's email box (vs. coming into the inquiry section on OR). 

I tested the Inquiry button also, this also goes to the domain's email box (vs. coming into the inquiry section on OR). 

I followed the DNS set up to a "T" but haven't figured out how to route those inquiries/contact us back to OR (vs. chasing 2 inboxes of inquiries)... 

Let me know if you've found any answers on this or what's possible. Ultimately, just would love to manage emails in one central location on OR's site (Inquiries and the CRM Inbox) (much appreciated!) 

-Tracy