Hi Patricia,
We greatly appreciate your constructive criticism here. Thank you for taking the time to outline the issues you have experienced. We would love to explain more about the points mentioned.
Tax Calculations:
We receive tax information via the API from integrations that use live quoting (which includes OwnerRez) as a fixed amount, not a percentage. As such, it’s up to our system to calculate the tax percentage based on the fixed amount received and apply it to the booking price breakdown. This can result in discrepancies both in the tax percentage as well as the fees because of the way our tax logic is set up in GH - we apply tax to all fees in our system, whereas many PMS/Channel managers do not automatically apply tax to fees as this is usually determined by hosts individually based on local/state tax laws. We are essentially calculating the tax percentage backward and then also applying it to fees, which may cause some discrepancies. So, even though the tax percentage might appear off and fees may also have discrepancies, it is because of the way that our system has attempted to distribute the fixed tax amount, the actual total booking amount should always be correct on the live quote.
Fees:
We import mandatory fees for all integrations, except any fees labeled as “Service fee” or “Security/Damage Deposit”. As such, if it’s a cleaning fee for example, it’ll be imported as such and if a host has another mandatory fee that we don’t account for, it’ll be imported into our system/price breakdown as “Host Admin Fee”. For example, if you have a mandatory wifi and/or guest liability insurance fee, those two fees will be imported and summed together in the price breakdown under “Host Admin Fee” in our system. It is very important to ensure that your fees are correctly set up on your OwnerRez listings, as that is what we will import over to Glamping Hub via the API. For this particular case, we were unable to recreate the issue with the specific booking that was missing "Cleaning Fees". We can see that the cleaning fee has been correctly imported to GH and is being applied to bookings from the live GH site. This appears to have been a one-off error. Apologies for the inconvenience here and we will continue to monitor it.
Lump Sum Payments:
Unfortunately, this is a limitation of the integration. We send the total price through the API to your OwnerRez dashboard. However, if you wish to see the price breakdown for a booking, you will need to log in to your Glamping Hub host dashboard to view it. This is something we hope to optimize in the future.
Manual Work:
As long as your listings are set up correctly in OwnerRez, and you have set up your host profile and added your payout information on Glamping Hub so that your listings can be set to Instant Book, managing your listings on GH should be an automated process. As you mentioned, the price breakdown is not transferred from Glamping Hub to OwnerRez, but it is accessible through your Glamping Hub dashboard. So, excluding accessing the price breakdown on OwnerRez, everything should function seamlessly between Glamping Hub and OwnerRez.
As you also mentioned, if you ever notice that there is something amiss with your listings on Glamping Hub, please reach out to our support team as soon as possible. We are here to help and are happy to do all we can for our hosts to ensure the smooth management of your listings on Glamping Hub. Feel free to reach out to GH support at any time. If you call and we miss you, feel free to leave a voicemail - we always aim to get back to our hosts within 24 hours. You can reach GH support by:
We hope that this has cleared up any uncertainty around the points mentioned, and if you have any questions, feel free to reach out to us!
- The GH Team
