Leaving Hostaway because of their booking fee?

How to get Support with Time sensitive issues?

Steven G
Nov 11, 2024 6:56 PM
Joined Oct, 2024 1 post

How do I get someone from OwnerRez to respond quickly to a time sensitive issue?  I have already emailed the person who helped me onboard.  She finally did respond via email (4 hours later) with information that wasn't helpful...plus she provided information for only one question (i had 3). This is the issue with having support only via email...there is no enteraction.  So I responded to her email, that was almost an hour ago and still have not heard back.  Again this is time sensitive.  I can't wait 4 days to get on the phone with someone.  I have to say I am currenly very disapointed with OwnerRez Support...it is seriously lacking.