Getting an error when I try to use the channel bridge with VRBO

This is the error message that  I am getting.  This booking was through VRBO, which is true of most of my bookings.  It is a booking for someone that checked out today (not sure if that matters).  Any helpful advice on how to fix the issue?

That booking does not have the Vrbo booking number (starting with HA-) which is why Channel Bridge isn't matching it up.

You should be able to find that number in your Vrbo control panel.  Then you can enter it into OwnerRez in the Channel Reservation ID field of the Booking, using the Change/Move button on the Overview tab.

Then, re-run the Channel Bridge import - it should be able to match up the bookings and proceed.

You are a genius!  Thank you for taking the time to explain that to me.  I appreciate you!

Kelli

Has anyone seen this error?  I tried to contact VRBO and OwnerRez, but no luck.  I have tried to reboot computer.  Logged in and out of all programs.  I have also made sure that the Channel bridge extension is the current version.  

Yes, we've noticed some failures this weekend from the Vrbo API's that channel bridge uses to download bookings. Vrbo API integrated accounts aren't affected -- only the channel bridge side.

See also:

https://www.ownerrez.com/forums/general-help/vrbo-channel-bridge-not-working