Leaving Hostaway because of their booking fee?

Credit Card - Tied to Guest Profile or Property Booking?

Renee C
Jun 14, 2024 4:46 PM
Joined Feb, 2024 14 posts

Hello

I have 2 properties, one is our vacation rental and the other I use for a car rental that is offered with our VR. If a guest pays us directly for one property and then we create a booking in the other property, why doesn't the CC stay connected?

I cannot use the CC linked to property A with their booking on property B

 

Ken T
Jun 14, 2024 4:53 PM
OR Team Member Joined Aug, 2019 1706 posts

Yes, that's correct - for security reasons, credit card information cannot be ported between guests or bookings.

Renee C
Jun 15, 2024 12:29 PM
Joined Feb, 2024 14 posts

OK - it's not between guests, same guest different property.

I thought the card would be tied to the guest's profile so if they book a different property it follows them.

But that is NOT the case, correct?

Ken T
Jun 15, 2024 1:41 PM
OR Team Member Joined Aug, 2019 1706 posts

Yes, you are correct - the card is tied to the booking, not to the guest.