Cleaner Notifications

Just curious to hear how other OwnerRez users have implemented their cleaner notifications?

Do you share the ownerez ical calendar link?

Set up a Triggered email message?

Any other kind of innovative method?

Thanks,

Matt

Following

I use an auto-tagging system for bookings and email templates/triggers.

1. 30 Days Before Departure: Once a booking is made (but no earlier than 30 days out), the cleaner tagged on the booking receives an email asking if they are available. I choose 30 days because, for bookings made four months in advance, the cleaner may not know their availability. A 21-day notice could also work well.

2. 2 Days Before Departure: The tagged cleaner receives an email notifying them of their assignment and instructing them to contact me immediately if they are unavailable.

3. 7 Days Before Departure: If a booking is tagged as “cleaner-unassigned,” I receive an email notification.

My primary cleaner is auto-tagged on every booking. If she is unavailable, I manually tag the booking as “cleaner-unassigned” and reach out to backup cleaners. My primary backup also has a specific tag, allowing her to receive the 48-hour reminder and change notifications (which I still need to create). Reservation changes are handled manually.