Leaving Hostaway because of their booking fee?

Changeover Restrictions not syncing with Airbnb

Joy S
Oct 2, 2023 2:54 PM
Joined Dec, 2022 2 posts

For all 3 of my properties, the Changeover Restriction is set to "no restriction" but on the Airbnb platform, it is requiring one day on each side of a reservation.  Airbnb will not allow me to change it directly but states that all changes have to be made in my PMS.....but my PMS is correct, Airbnb is not.  How do I fix this?

Bri
Oct 3, 2023 9:00 AM
OR Team Member Joined Mar, 2022 110 posts

For all 3 of my properties, the Changeover Restriction is set to "no restriction" but on the Airbnb platform, it is requiring one day on each side of a reservation.  Airbnb will not allow me to change it directly but states that all changes have to be made in my PMS.....but my PMS is correct, Airbnb is not.  How do I fix this?

by Joy S – Oct 2, 2023 6:54 PM (UTC)

Hi Joy,

There are some settings in the Airbnb API configuration that will override your property level rules.

Navigate to Settings > API Integrations > select Airbnb > click Change, then scroll down to your Booking Window section to check your Turnover Days.