Cancellation did not sync

Hello! Did anyone here had an encounter of a cancellation made on Airbnb but the cancellation did not sync in ownerrez?

It seems that when we were transitioning to ownerrez, we manually imported our reservations, and when the sync with ownerrez and airbnb was finished it resulted to two bookings with the same details. When the reservation was cancelled on Airbnb only the other reservation was cancelled but not the one we have imported manually.

Hi Jhem,

When a booking is passed over to us from an integration such as the Airbnb API integration, it gets directly correlated and linked to that bookings Reservation Number from Airbnb. You can view this reservation ID on Airbnb bookings, under the overview tab, within the general info section. You'd also be able to click on the "Channel" Tab to see relative information that would only be visible if that booking is a channel booking.

Here's where that reservation ID would be on the overview tab,

The manually imported booking on the back end wouldn't be correlated to that ID and as such generally wouldn't sync automatically, that being said if there are any oddities about this booking or you're still uncertain about what occurred to these reservations. Please reach out to our helpdesk with the Reservation ID's of these bookings and we will gladly take a look at them for you.