Hello
We are new to the platform and direct bookings in general and had a guest book with us directly last week for early May. They bought travel insurance through us (CFAR) and are now requesting to cancel and move their dates to September.
My question is whether or not they can simply cancel from their side or if we need to follow the steps in the article I've attempted to link here for our property.
They are paid in full, and we do not have their security deposit hold taken/secured as of yet.
https://www.ownerrez.com/support/articles/cancelling-a-booking
I'm happy to cancel it but want to ensure we do it right for reports, taxes etc etc. Thanks in advance for your help I appreciate it very much.
