Leaving Hostaway because of their booking fee?

Booking/Blocked Off Time messages

Celia W
Jul 27, 2022 12:10 AM
Joined Jun, 2022 13 posts

We have friends coming to stay at our home free of charge.  I would still like for them to receive the "Welcome" messages and "Check out Instruction" messages, etc before/during/after their stay.  There is important info in each.

Can I just block off time and the messages with triggers will still go out?  Or do I create a booking, change the fees to "0" and allow the trigger messages to go out that way?  Block off time seems easier and cleaner. But I'm not seeing the message options.

Ken T
Jul 27, 2022 4:56 PM
OR Team Member Joined Aug, 2019 1706 posts

We've looked into making changes to this, but, for now, if you want booking-type messages to be sent, it needs to be a booking, not a block.  A $0 charge booking is valid however.