Airbnb - Seperate Secutiry desposits (holds on CC)

I've been collecting separate deposits on Airbnb for a couple of months no problem but then I had a guest send me this and inquire why I was asking for something Airbnb says isn't allowed. Any thoughts from OR team how to navigate this with a guest that is inquiring?

It is confusing on AirBNB

Yes, note that specifically states "The exception is... software-connected Hosts."  That would be OwnerRez.  :-)

Here's more resources that are useful in handling this:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#offline-secdep-complaints