I'm a bit confused on the process, can you assist?
I imported guests from Homeaway and Airbnb and paid the accidental insurance amount on each. I had one of these guests accidentally damage a new daybed. I go on OwnerRez and look her up, and it shows that the damage protection has been paid and applies to the booking. I pull up the claim form and and fill it out and send it to them. Here are my questions:
1. Is there a "directions to fill out this form" anywhere? (I couldn't find one.)
2. There is a line: "Date Insurance Applied:" but I don't know what that means. Date it was applied to the booking? Is that the date I imported it, or the date I paid it? Or does it mean the date on which the damage occurred and the insurance is applied to that damage date?
3. There is a section that says "Note: The Property Manager is required ....all claim requests of $1000 or higher." Does this mean if the claim is under $1000 I don't need to fill out that section?
Thanks!
