Leaving Hostaway because of their booking fee?

FYI - Trip Advisor not accepting any more API connection requests at this time.

Ventura County V
Apr 4, 2022 11:31 AM
Joined Mar, 2022 122 posts

Just received this in regards to a connection request:

 

Thank you for contacting Tripadvisor Support.
Unfortunately and currently, we are not onboarding new property managers with any connection until further notice.
We really apologize for the inconvenience caused and we will let you know once we start onboarding again.
Waiting for your response.

Please, let me know if I can help you with further information.

Thank you.

Cynthia

Property Manager Support Associate

Matt K
Jul 20, 2023 10:29 AM
Joined Dec, 2020 21 posts

Any updates on this?

Ken T
Jul 20, 2023 10:57 AM
OR Team Member Joined Aug, 2019 1706 posts

Alas no - we've tried to reach out to them and not had any useful light shed, and as far as I'm aware, no other clients have succeeded in implementing a net-new API connection.

Matt K
Jul 23, 2023 10:04 AM
Joined Dec, 2020 21 posts

My latest email from TripAdvisor....

 

"Thanks for your email about the calendar synchronization.

I understand how important it is for you to know how the calendar sync and ICAL works. Please be assured, I am here to help you. As per your question that how often the ICAL is synced, the calendar syncs are processed every 20 minutes, so bookings may not appear in their calendar instantly.

 

To update your calendar, simply follow these steps:

  • Go to Calendar

  • Select the first and last dates of the period you want to change

  • Mark the dates as either ‘available’ or ‘unavailable’

  • Click Save to confirm your changes

As you wanted to know if you can integrate the Ownerez as a channel manager. Please be advised that we no longer support integrating new channel manager except ITrip. 
 

You can also sync your calendar with other calendars that use iCal technology by clicking on Sync settings on the bottom of the page. Find out more

 

If you need any further help, take a look at our help section or just reply to this email."

L

Matt K
Jul 23, 2023 10:06 AM
Joined Dec, 2020 21 posts

Alas no - we've tried to reach out to them and not had any useful light shed, and as far as I'm aware, no other clients have succeeded in implementing a net-new API connection.

by Ken T – Jul 20, 2023 2:57 PM (UTC)

Would chanel bridge be an option in a situation like this? I've never used the chanel bridge and, if I remember correctly, it is no longer being supported by OR.

Stephen M
Aug 2, 2023 4:22 PM
Joined Jan, 2023 2 posts

Another fail when contacting customer support. They are not doing new API connections right now.

Ken T
Aug 4, 2023 2:11 PM
OR Team Member Joined Aug, 2019 1706 posts

Unfortunate, but, they aren't talking to us either.

As far as Channel Bridge, it has never fully supported Trip Advisor, but as far as I know, its existing functionality has not changed.