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Yes, big release going out tonight and the email sending system is behind. It should all be flying out now. There was about a 20 minute delay for most people
(Posted Feb 19, 2015 7:00 PM)
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Feb 19, 2015 7:00 PM |
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We do plan on adding triggers for inquiries and quotes. That sort of "if" criteria is also being considered, though I've only heard it mentioned in reference to bookings. I'm sure the same could be …
(Posted Feb 18, 2015 8:39 AM)
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Feb 18, 2015 8:39 AM |
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I see the issue. This is a result of a slight change in how triggers run versus the previous scheduled system. To avoid sending thousands of old emails, the system records a Last Attempt date on ea…
(Posted Feb 17, 2015 2:26 PM)
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Feb 17, 2015 2:26 PM |
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Hi Damon,
You can find them under each property. Open a property, click the Third Party Alert tab.
I just noticed that you account is flagged for a failing email address. Yesterday, we sent you a…
(Posted Feb 17, 2015 8:13 AM)
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Feb 17, 2015 8:13 AM |
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Hi Marinas Edge,
Can you provide me a booking # for one of the triggers that was supposed to go out today or yesterday and didn't? Go to the booking, click the Email tab and look at the triggers ta…
(Posted Feb 17, 2015 8:10 AM)
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Feb 17, 2015 8:10 AM |
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And if you already canceled, let me know and I'll reset the booking so that you can do it over again with a refund first.
(Posted Feb 3, 2015 9:41 AM)
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Feb 3, 2015 9:41 AM |
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Hi Wapato View,
Make sure you refund *before* doing the cancellation. If you cancel first, the refund page won't let you send any refunds. We plan on changing that, but that's how it is right now.…
(Posted Feb 3, 2015 9:40 AM)
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Feb 3, 2015 9:40 AM |
General Help and Questions » Grant access
Hi Ella,
Sorry for the delay in responding and thanks for your questions!
That page was supposed to be changed awhile back. It my have gotten put back up. Our Grant Access feature, while develope…
(Posted Feb 2, 2015 1:32 PM)
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Feb 2, 2015 1:32 PM |
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Welcome! The invoice email you get will take care of that. If you want to set your card info early, go to My Account (top right button) and click the billing links. There's a spot to enter/update …
(Posted Jan 31, 2015 5:47 PM)
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Jan 31, 2015 5:47 PM |
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Hi Ella,
We don't have monthly pricing ready yet. That's won't be ready for a few months. We have to update our billing engine to handle that and we're not entirely sure what is needed for that. …
(Posted Jan 31, 2015 4:39 PM)
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Jan 31, 2015 4:39 PM |
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Hi JJ,
Those are booking field codes. The value that fills them comes from the check in/out times found under the Booking > Dates tab. By default, bookings are set to "standard" for both check in …
(Posted Jan 31, 2015 8:49 AM)
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Jan 31, 2015 8:49 AM |
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Hi Ella,
I can't share any definitive information on that at the moment other than to say that monthly pricing is definitely happening. We had decided on that even back before we shared this news a…
(Posted Jan 8, 2015 11:05 AM)
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Jan 8, 2015 11:05 AM |
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Yes, you can find and set up processing with other providers, though we are attempting to find some "good rate" providers to recommend. That's why we're talking to people like VRP - so that you have…
(Posted Jan 8, 2015 9:53 AM)
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Jan 8, 2015 9:53 AM |
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Hi Wendy,
The new merchant providers you choose to work with, whether it be Authorize.Net or VRP or someone else, will not be paying us.
We can refer you to other providers, to help lower your mont…
(Posted Jan 7, 2015 8:09 PM)
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Jan 7, 2015 8:09 PM |
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Hi Claudia,
Happy New Years to you too!
No, our new software price applies to everyone equally. No matter what merchant account you have, referred by us or someone else, the monthly software price…
(Posted Jan 7, 2015 4:48 PM)
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Jan 7, 2015 4:48 PM |
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Hi Randy,
The larger properties owners will be spared some of the hassle because HA/VRBO tends to you view you as a property manager, and they are much more hands-off with the property manager. Gen…
(Posted Dec 23, 2014 3:20 PM)
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Dec 23, 2014 3:20 PM |
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Hi Jacques,
Thanks for your words of support. Many listing sites do offer a commission structure but that locks you into dealing 100% with their web software. So answering the guest and getting pa…
(Posted Dec 23, 2014 3:18 PM)
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Dec 23, 2014 3:18 PM |
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Yes absolutely. That's the next step here. We're looking at a number of merch providers who are cheaper than the 2.95%. We'll help you move away from the Cornerstone account you have now, but only…
(Posted Dec 23, 2014 12:16 PM)
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Dec 23, 2014 12:16 PM |
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Hi Wendy!
Paul, Sam and Chris are responding to requests about this - we should have been a bit clearer in the blog post and email.
We will STILL CONTINUE TO SUPPORT THE SAME MERCHANT ACCOUNTS as a…
(Posted Dec 23, 2014 12:07 PM)
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Dec 23, 2014 12:07 PM |
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At the moment, we don't offer any out-of-the-box widgets for that, but I know what you're talking about and it's something we plan on supporting. There are several types of calendars: the one you me…
(Posted Nov 10, 2014 9:49 AM)
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Nov 10, 2014 9:49 AM |
