Leaving Hostaway because of their booking fee?

Same Day Booking Rule in Situations where the prior guest is departing

Status: Requested 0 Votes
Randy Juneau
Nov 20, 2024 12:06 PM
Joined May, 2012 37 posts

I run into this situation somewhat frequently. A guest is departing and someone books later in the day for same day arrival. By 11am Housekeeping has made their schedule for the day and on their busy days they schedule my cleanings for next day if I don't have a guest booked by 11am.. So if a guest books that afternoon, I have to either cancel or search for an alternate property from other property managers which is very costly. Can you make a rule for same day booking cutoff time on prior guest departure day?

I know there is a cutoff time already for same day bookings, which I get somewhat frequently. If I program the 11am cutoff required by housekeeping, then on days when the villa is already clean, I won't get same day booking after 11am which will be waste of the availabilities.

Thank you!

Randy