A quick question about location to the experts on here.
I recently took on a new client who had a property already listed on Airbnb, Booking.com and VRBO (through uplisting). I imported the listing from Airbnb and then set up the account on OR. Then I connected to Booking.com and VRBO.
They have complained that the address on Booking.com showed the property in the wrong location. The address was correct in OR and the geolocation was correct. The address was correct in Booking.com, but in the description text it said 'located in London' (it's located in Windsor).
When they mentioned it I got it changed by booking.com within 6 hours.
What I want to know is would this address have changed when OR took over the sync or would it have always been like this?
would this address have changed when OR took over the sync or would it have always been like this?
This would have not changed with an active API connection and would have stayed the same, for two reasons:
1. The OwnerRez API integration with Booking.com is not as comprehensive as most of our other API connections, so, there are a great many data elements that would be controlled by OwnerRez on other API connections with other channels, but not with Booking.com at the moment. This is planned for the future.
2. However, in the specific case of property addresses, generally the listing channels do not allow OwnerRez to make changes to address information after the property has been initially set up by whatever means. So even with Airbnb and Vrbo, you have to reach out to their own tech support to get addresses updated if necessary.
