I know this post is old, but I'll reply for anyone else that is wondering.
We are in the process of switching.
Hostaway has a clean and modern feel to it, and a decent amount of customization but it pretty much ends there. So much glitchiness. I haven't noticed this at all in OR, it seems to work without any hiccups.
Reasons-
1) The Hostaway app is very glitchy. The calendar looks nice when it works. I usually need to completely close the app out and reopen for it to update.
2) Also, the Hostaway app is super limited. Most of the time I need to go to the native website to do anything.
3) One of the biggest selling points of OR is they use a web app, meaning you can do anything on a tablet or phone that you can do on a PC.
4) So far, OR seems to have more capability in general but I haven't tapped into all of it yet.
5) Add on's Pricing- for example Hostaway charges a whopping $8 per lock with smart lock integration. OR is half of that.
6) Subscription pricing is less for OR.
7) OR is privately owned. I won't go down this rabbit hole of private equity run companies.
8) Trigger capabilities in OR. I would like to see this improved on though as it has so much potential.
9) Customer support. It's true that Hostaway has quicker responses, however it ends there. I don't ever seem to get the answer i need or the problem solved.
Hope this helps. I'm sure I'll learn more as I'm still new to Ownerrez.
