Capterra
OwnerRez Support Deserves a Medal
OwnerRez has been a great platform for managing vacation rentals, but what really makes it stand out is the level of care from their team. Especially Steve. He’s been my go-to every time I’ve needed help, and it’s clear he knows the platform inside and out. It’s rare to get this kind of support these days, and it genuinely makes the whole experience better. Highly recommend OwnerRez if you’re looking for a reliable system with stellar support.
Pros
What I’ve loved most about OwnerRez is hands down the support. Every time I’ve hit a wall or had a technical hiccup, Steve from the support team has come through in a big way. Not only does he respond quickly, but he also explains everything clearly and gives me a step-by-step plan so I never feel stuck. Honestly, having someone like Steve on the other end makes all the difference when you’re trying to keep things moving. Outside of support, the platform itself is solid. It does exactly what we need to manage multiple vacation home properties. Updating listings, managing bookings, and keeping things running smoothly is all very intuitive once you get into it. There’s also a great knowledge base if you ever want to dig into something yourself.
Cons
There was a moment where I ran into some trouble trying to implement custom code for a design update. But even that turned into a positive. Steve didn’t just help fix the issue, he actually gave me an even better workaround that made the whole process simpler and more effective. So yeah, it started as a “con,” but with support like that, it barely even counts.