Lynnbrook Group

• Why is Lynnbrook Group OwnerRez Recommended?
• Business Location Requirements
• Currencies
• Applying for a Lynnbrook Group account
• Setup & Connecting
• Test, Test, Test
• Guest ID
• Common Questions
  • My application was approved by Lynnbrook, now what?
  • Does Lynnbrook Group support security deposit holds?
  • I recently changed payment processors to Lynnbrook Group. How does that affect my previously scheduled security deposit holds?
  • Can I use the same Lynnbrook Group account in multiple OwnerRez accounts?
  • How do I handle the "Aptexx Connection Error: payment method ************V2KW not tokenized for credential ************0630" error?
  • I'm using the OwnerRez premium Property Management feature. If I have no transaction fees on the booking yet, will it be PM Locked?
  • Can I void a transaction?

Why is Lynnbrook Group OwnerRez Recommended?

The reason OwnerRez recommends Lynnbrook Group is that they have many possible payment processing options for our clients. The longer you've been in business the more Lynnbrook Group will negotiate their payment processing services. Other payment processors, such as Stripe don't negotiate their services at all. Looking for better payment processing terms? Reach out to Lynnbrook Group directly.

Business Location Requirements

Lynnbrook Group accepts businesses with a business address and bank location in the following locations.

• United States
• US Territories (Puerto Rico and Virgin Islands)
• Canada (coming soon)

Currencies

Lynnbrook Group supports the following currencies.

• USD

If the vacation rental property is located in another country (EX: Jamaica, Mexico, Carribean, Europe etc...), Lynnbrook Group may be able to support other currencies as long as the legal entity is located in the US or Canada. For more information regarding currencies accepted, contact Lynnbrook Group.

Applying for a Lynnbrook Group account

In order to use Lynnbrook Group as a gateway in your OwnerRez account, you will need to fill out the application which Lynnbrook Group will then review before approving and underwriting your account(s). If approved, there is a set of API credentials that will be provided to OwnerRez Support from Lynnbrook Group.

But first, to begin the process, visit the Connect a Payment Method screen and click "Connect Lynnbrook Group".

Once you do, you will be taken to the Lynnbrook Group Application. The system will autofill all information known from your account. If you have 3 credit card payment methods already, the system will assume you need 3 accounts from Lynnbrook. But you can adjust the number accordingly.

Once you click "Submit Application", your application is forwarded over to Lynnbrook Group for review. They will be in contact with you once they have reviewed your application. If you have questions in the meantime, you may contact them at (919) 761-1560 or support@lynnbrookgroup.com.

If you go back into the Lynnbrook Group payment method while awaiting approval, you will see your application as submitted.

If you are approved, the necessary API connection information will be received by OwnerRez Support and we will get your account(s) set up as soon as possible and then let you know to proceed with the following steps:

Setup & Connecting Lynnbrook

After receiving the necessary info back from Lynnbrook Group, OwnerRez Support will enter the credentials into your account and test them to make sure the initial testing is successful. At that point, we will notify you they are ready for you to complete setup on your end.

This includes making sure you test the API credentials, selecting the accepted credit card types that Lynnbrook Group has approved for you to utilize and entering in the Statement Text, as provided by Lynnbrook Group.

Below those items, you'll checkbox which properties this Lynnbrook Group Method should apply to. Note: a property can only be associated with one credit card processor, so if you select to include a property here that is associated elsewhere, that other association will be removed once you save the Lynnbrook payment method.

Once finished, make sure to click the 'Save' button at the bottom of the page.

Test, Test, Test

Now, even though testing was successful, to really completely test your integration, please do a test transaction using a real credit card against each of your Lynnbrook accounts. There is no better way of testing your API connections than running a real credit card. To do that, create a manual booking, collect a payment using your personal credit and a small amount (say $5). Once it goes through, use the Void & Delete option on the payment to void the credit card payment. Then cancel or delete the booking. That will tell you definitively that everything is good to go.

Guest ID

Lynnbrook Group's Guest ID program is a two-factor authentication approach that takes guests through a familiar process that takes less than a minute to complete. It's fully automated, removing the need for time-consuming manual verification practices.

Lynnbrook Group has launched its Guest ID feature for OwnerRez users who use the Lynnbrook Group payment method. The Guest ID feature is exclusively available to users who utilize Lynnbrook Group (not Lynnbrook Classic) as their payment method. Access to Lynnbrook Group's Guest ID program is automatic, so there is no need to activate anything. If you have any questions about Guest ID, please get in touch with Lynnbrook Group at (919) 761-1560 or support@lynnbrookgroup.com.

Common Questions

My application was approved by Lynnbrook, now what?

Once you are approved, the necessary API connection information will be sent to OwnerRez Support and we will get your account(s) set up as soon as possible and then let you know to proceed to the Setup & Connecting steps.

Does Lynnbrook Group support security deposit holds?

Yes. As of October 16, 2024, Lynnbrook Group does support both Security Deposit Holds and Refundable Security Deposits.

Any hold reserved prior to October 16, 2024, and scheduled for the future will still automatically become a refundable security deposit (sometimes referred to as a refundable damage deposit (RDD)).

Please note that Lynnbrook's initial transaction processing fee is not refundable, even if you return the fully refundable security deposit to the guest. If you have questions about this, please contact your representative at Lynnbrook Group.

I recently changed payment processors to Lynnbrook Group. How does that affect my previously scheduled security deposit holds and payments?

As of October 16, 2024, Lynnbrook Group does support both Security Deposit Holds and Refundable Security Deposits.

• Any hold reserved prior to October 16, 2024, and scheduled for the future will still automatically become a refundable security deposit (sometimes referred to as a refundable damage deposit (RDD)).
• Current and active security deposit holds, that were previously scheduled with a prior payment processor and have not yet been released will remain with the prior payment processor.
• New transactions (first payments, manual payments, refundable damage deposits (RDD), scheduled payments, etc.) will always be run against the new payment processor, in this case Lynnbrook Group, and attributed to the property at the time those new transactions are attempted. If a scheduled transaction was scheduled before the change to Lynnbrook Group but executed after, the scheduled transaction will be processed through Lynnbrook Group.

Can I use the same Lynnbrook Group account in multiple OwnerRez accounts?

Yes, OwnerRez users can use their same Lynnbrook Group account in multiple OwnerRez accounts. However, they must contact us to initiate that configuration due to OwnerRez needing to get additional configuration information from Lynnbrook. 

How do I handle the "Aptexx Connection Error: payment method ************V2KW not tokenized for credential ************0630" error?

This error refers to using a credit card that has been on file for a guest for over one calendar year. Credit card tokens expire after one year. You will want to contact the guest to request their payment information and run a new payment since the token for the credit card on file has expired.

I'm using the OwnerRez premium Property Management feature. If I have no transaction fees on the booking yet, will it be PM Locked?

Can I void a transaction?

OwnerRez users should follow the instructions to process a Cancellation Within 24 Hours of Booking in OwnerRez.

• The voidable window is approximately 8 hours.
• Lynnbrook Group does not allow same-day PARTIAL Voids or same-day PARTIAL Refunds.
  • Example: If a PM or user makes an error that they discover immediately and need to adjust. Lynnbrook Group recommends either waiting 24 hours for a partial refund or issuing a full refund/void and re-run the credit card for the correct dollar amount.
• If a PM or user issues a same-day "credit" outside the voidable window, Lynnbrook Group auto-converts that into a cardholder refund.