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OwnerRez
Messaging
Updated 2 months ago

Messaging Overview

Guest communication for your rental involves interactions between you and guests before, during, and after their stay. Effective communication ensures your guests have clear instructions, feel welcomed, and have their questions promptly addressed. It builds trust, enhances your guest experience, and leads to positive reviews and repeat bookings. Clear communication also helps avoid misunderstandings, ensures compliance with house rules, and maintains safety, contributing to the overall success of your rental business.

As the host, you can enhance your guests' experience by providing personalized and clear check-in/check-out instructions, property rules, and local recommendations, reducing misunderstandings, and providing prompt responses to their questions and concerns. Good communication with guests fosters positive first impressions and reassures them that they have all the necessary information when renting your property. It is also crucial to ensure that your messaging complies with the "Terms of Service" of any listing channels from which you accept bookings.

Your guest communication plan can enhance your guests' satisfaction and significantly influence positive reviews and repeat bookings. Encouraging your guests to leave positive feedback helps attract future guests, while dealing with negative feedback properly helps you continuously improve your guest experience. But your communication plan shouldn't stop with your guests. It is also important to communicate regularly with your cleaning, maintenance, or other teams that help you to provide a great guest experience.

You can leverage and automate your communication plan by using OwnerRez system messages, email, channel, and SMS templates and triggers. Additionally, check out our Trigger Examples support article for various examples and ideas for guest and team communication.