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I would also like to add to this subject. Instead of stating a "97% refund" in order to recapture credit card processing fees, I'd like to communicate "100% refund minus credit card processing fees o…
(Posted Nov 24, 2024 10:14 AM)
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Nov 24, 2024 10:14 AM |
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We want to recoup credit card processing fees when cancelling a booking. Right now, we can only set up a cancellation fee of a fixed amount. Can you add the function of a % of booking?
(Posted Nov 24, 2024 10:01 AM)
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Nov 24, 2024 10:01 AM |
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I received an email from Mount asking if I'd like to list our property on their site. This is from their email:
Here’s what we’re hoping to do: connect our travelers directly with hosts like you—…
(Posted Nov 12, 2024 3:41 PM)
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Nov 12, 2024 3:41 PM |
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Actually, it's still doing it when I decrease my desktop window just a little bit, the menu goes to hamburger. How can this get fixed? Seems like a glitch. Even for smaller screens (like a phone) the…
(Posted Nov 11, 2024 3:07 PM)
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Nov 11, 2024 3:07 PM |
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Can you check your display settings? If you are zoomed in too much, you might see the hamburger instead. I was able to check your desktop view and saw the names of the menu items across the top. by …
(Posted Nov 11, 2024 2:32 PM)
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Nov 11, 2024 2:32 PM |
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I've noticed recently that the menu on my hosted website is displaying as a hamburger or sandwich instead of the page names across the top of the desktop view only. I didn't make any changes to the p…
(Posted Nov 10, 2024 10:19 AM)
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Nov 10, 2024 10:19 AM |
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They're talking about the end of the year, which - let's be real - probably means early next year. But that's progress at least. :-) by Ken T (/forums/users/347381996) – Jun 9, 2023 1:43 AM (UTC)…
(Posted Mar 19, 2024 3:31 PM)
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Mar 19, 2024 3:31 PM |
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My husband and I own and run one property. He has full admin access, yet can't see the billing at all. Please provide an option that we can grant someone FULL access. Thank you.
(Posted Jan 11, 2024 9:44 AM)
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Jan 11, 2024 9:44 AM |
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Agree! We have some pretty great reviews... but only seen if the REVIEWS tabs is clicked.
(Posted Aug 8, 2023 8:55 PM)
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Aug 8, 2023 8:55 PM |
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I agree! I currently copy and paste information I'd like to stay with the booking, but when I have to search all over for information (my email, OR email and my texts) it's super time consuming. And …
(Posted Aug 8, 2023 6:14 PM)
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Aug 8, 2023 6:14 PM |
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Hello. I was wondering why I wasn't getting reviews from some very happy guest that booked direct. When I look at the email history, there is no email shown asking for their review -- even though I h…
(Posted May 14, 2023 12:10 PM)
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May 14, 2023 12:10 PM |
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Hi. I was not able to find how to do this. I created a template for an announcement for a service we're adding and I'd like to send it to all guests currently booked in our High Summer season. How ca…
(Posted May 6, 2023 2:46 PM)
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May 6, 2023 2:46 PM |
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I created my website for one property using OwnerRez: taketothelake.com
(Posted May 6, 2023 2:40 PM)
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May 6, 2023 2:40 PM |
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We gave a 2-night stay away in a Chamber of Commerce event. We want them to book it like a normal stay using a discount code that gives them a zero balance. We also want to place a security hold on t…
(Posted Apr 14, 2023 3:47 PM)
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Apr 14, 2023 3:47 PM |
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No, I'm pretty sure that we do indeed require full address information, and pass it along to the payment processor.
Was Converge willing to at least cite a specific booking where a payment reques…
(Posted Mar 2, 2023 12:38 PM)
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Mar 2, 2023 12:38 PM |
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No, I'm pretty sure that we do indeed require full address information, and pass it along to the payment processor.
Was Converge willing to at least cite a specific booking where a payment reques…
(Posted Mar 2, 2023 12:29 PM)
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Mar 2, 2023 12:29 PM |
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I think you mean Elavon/Converge. There is a requirement that you have the payor Zip code, and possibly other address details, be entered, or you can be downgraded to that 4% rate. You would want to …
(Posted Mar 1, 2023 10:43 AM)
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Mar 1, 2023 10:43 AM |
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Can you write in a ticket to Help@OwnerReservations.com, (mailto:Help@OwnerReservations.com,) so we can help you figure this out? by Adria H (/forums/users/347423034) – Mar 1, 2023 3:34 PM (UTC) …
(Posted Mar 1, 2023 10:40 AM)
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Mar 1, 2023 10:40 AM |
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Hello! We switched to Evolve for our credit card processing in October. Since then, we've been charged over 4% per transaction (except for one, which was under 2%). We understand that different credi…
(Posted Mar 1, 2023 10:20 AM)
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Mar 1, 2023 10:20 AM |
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When I search a topic, I really have trouble finding what I need. Some of the icons make sense, but others don't. It would really be helpful if we knew when the search result was written, especially …
(Posted Feb 28, 2023 9:23 PM)
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Feb 28, 2023 9:23 PM |
