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If you find the registered mark on a symbol copier site and copy it, you can paste it into the description.
Here's an example -- you should be able to select this, copy, and then paste into the d…
(Posted Aug 24, 2024 8:27 AM)
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Aug 24, 2024 8:27 AM |
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Yep, that’d do it.
For Airbnb all you can really do is the 25/night.
(Posted Feb 10, 2024 10:36 PM)
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Feb 10, 2024 10:36 PM |
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The three surcharge method would work for Vrbo and direct bookings.
There’s no way to make it work for Airbnb or booking.com as they don’t support complex criteria on fees. We’ve submitted featur…
(Posted Feb 10, 2024 5:12 PM)
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Feb 10, 2024 5:12 PM |
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This is possible now if you use three separate surcharges with criteria to apply the different breakpoints — a $50 surcharge with number of nights = 1 criteria, a $25/night surcharge with number of n…
(Posted Feb 10, 2024 5:01 PM)
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Feb 10, 2024 5:01 PM |
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There was a bug in the release on Wednesday that was preventing setting codes on manual door locks in some cases.
That's now fixed and you should be able to set codes again as normal.
(Posted Dec 23, 2023 12:57 PM)
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Dec 23, 2023 12:57 PM |
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We have noticed a recent increase in phishing attacks targeting OwnerRez and email accounts. These attacks attempt to gain access to your OwnerRez account and other accounts linked to your email.
…
(Posted Nov 7, 2023 6:24 AM)
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Nov 7, 2023 6:24 AM |
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There are several links in that item. You're looking for the one for the API docs: https://api.ownerrez.com/help/v2/Api/PATCH-v2-bookings-id
(Posted Oct 20, 2023 6:33 AM)
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Oct 20, 2023 6:33 AM |
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Ahh, good note -- we've updated the link to be more specific. This addition allows API partners to make updates to check in/check out times in addition to the cleaning date which was always updateabl…
(Posted Oct 19, 2023 10:13 PM)
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Oct 19, 2023 10:13 PM |
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Push notifications is now in development. No release ETA yet, but it is currently being worked on!
(Posted Oct 8, 2023 8:15 AM)
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Oct 8, 2023 8:15 AM |
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SMS by design is plain text, not encrypted: https://www.howtogeek.com/709373/why-sms-text-messages-arent-private-or-secure/ -- since this is a standard protocol there is no way to force encryption on…
(Posted Oct 4, 2023 6:45 AM)
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Oct 4, 2023 6:45 AM |
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Yes, we made the max booking window required a few months back: https://www.ownerrez.com/blog/eligible-reviews-damage-protection-new-properties-scheduled-failure-system-messages-max-booking-window#ma…
(Posted Oct 2, 2023 4:25 PM)
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Oct 2, 2023 4:25 PM |
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It looks like this was an issue with the max booking window rule which defaults to 365 days. I see you have found and increased that setting and I see the time available on your site now.
Does ev…
(Posted Oct 2, 2023 3:57 PM)
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Oct 2, 2023 3:57 PM |
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I had a look at your OwnerRez Pricing Preferences settings and they're all still configured to show the guest a detailed breakdown which is why the clients are seeing each item.
https://uc.orez.i…
(Posted Sep 30, 2023 9:01 AM)
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Sep 30, 2023 9:01 AM |
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What screen size are you using? The ribbon view is designed to show 33 days on 1024 pixel wide screens (the most common smallest resolution for laptops and desktops), like this:
https://uc.orez.i…
(Posted Aug 14, 2023 9:29 PM)
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Aug 14, 2023 9:29 PM |
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We do have plans to add categories to the booking changed triggers for things like financials changed, calendar changed, contact changed, etc. so you can target things more granularly, but don't have…
(Posted Aug 2, 2023 7:08 PM)
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Aug 2, 2023 7:08 PM |
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Thanks for the detailed information on the Vrbo issue, we'll review and follow up.
Regarding ranking, synced reviews don't have an effect -- they are informational but do not affect the star aver…
(Posted Jun 25, 2023 3:32 PM)
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Jun 25, 2023 3:32 PM |
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Yes, since the recent release of our Vrbo messaging integration (https://www.ownerrez.com/blog/vrbo-messaging-is-now-included-in-the-ownerrez-inbox) , you are able to send messages via the Vrbo API …
(Posted Jun 14, 2023 1:16 PM)
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Jun 14, 2023 1:16 PM |
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What is the source of the card? For direct bookings, Stripe will perform 3DS2 verification automatically if needed. Vrbo should send 3DS2 verification if needed -- if not, send a ticket to the helpde…
(Posted May 20, 2023 11:40 AM)
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May 20, 2023 11:40 AM |
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Airbnb had an incident last night where they were spuriously returning error codes on legitimate endpoints. They fixed the error a couple hours ago, so everything should be good to go as of now.
…
(Posted Apr 5, 2023 7:41 AM)
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Apr 5, 2023 7:41 AM |
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@Wendy -- can you clarify a bit on the setting: are you wanting to set Arrival/Departure to the same value (both allowed or both not allowed)? Or more looking for a "set changeover" that lets you pic…
(Posted Feb 20, 2023 6:46 AM)
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Feb 20, 2023 6:46 AM |
