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I run into this situation somewhat frequently. A guest is departing and someone books later in the day for same day arrival. By 11am Housekeeping has made their schedule for the day and on their busy…
(Posted Nov 20, 2024 12:06 PM)
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Nov 20, 2024 12:06 PM |
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Great company, people, software and customer service 2nd to none. I've been here since nearly the beginning and watched this grow and expand capabilities. I had a wish list of features when I came o…
(Posted Nov 3, 2020 8:23 PM)
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Nov 3, 2020 8:23 PM |
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I'm using errental locks and sending the code out when the security deposit is successfully authorized. So they can't get in unless thats done. I get complaints occasionally about the hold being prio…
(Posted Sep 14, 2020 8:42 PM)
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Sep 14, 2020 8:42 PM |
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Thanks Ken,
How about time sent on system messages or actions like the security deposit? I would prefer that to be authorized the morning of arrival.
(Posted Sep 14, 2020 5:36 PM)
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Sep 14, 2020 5:36 PM |
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I think i saw in a recent release that this feature had been added but i can't find where to edit the time an email is sent. Does anyone know about this?
(Posted Sep 14, 2020 2:52 PM)
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Sep 14, 2020 2:52 PM |
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Just wondering if the html will do calculations like
{BTRENT} / {BNNGHTS} * .80
I tried a few things but it doesn't seem to recognize any of the html code for calculations that are suggested in web…
(Posted Jun 16, 2020 1:03 PM)
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Jun 16, 2020 1:03 PM |
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How does a customer for a cancelled booking obtain a refund of the trip protection coverage if it was not used. Booking # ORB2528229
(Posted Mar 16, 2020 12:46 PM)
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Mar 16, 2020 12:46 PM |
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Would it be very difficult to add Pets as a Trigger Criteria? I would like to send an email to guests that bring pets to let them know of my requirements. I just had a guest's pet bit another guest…
(Posted Mar 14, 2020 6:25 PM)
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Mar 14, 2020 6:25 PM |
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I recently started using pricelabs. Seems to work really well with OR and is fairly reasonable. BUT Wheelhouse I think has I integration with Expedia which would be a huge plus for me and I'm sure …
(Posted Feb 17, 2020 8:12 PM)
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Feb 17, 2020 8:12 PM |
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Hi Chris,
I just set up booking.com for 1 of my 7 properties so far. I've received 4 booking from them in the last 2 weeks with no credit card information. When I call and speak to booking.com, th…
(Posted Feb 12, 2020 2:02 PM)
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Feb 12, 2020 2:02 PM |
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Travel Guard says that guest can purchase the insurance up to the day they make their final payment. It doesn't appear the OR system supports that part tho. Can you clarify?
(Posted Apr 29, 2019 5:50 PM)
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Apr 29, 2019 5:50 PM |
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Is there a mobile version of the calendar widget available? Also an interactive multi property calendar widget would be nice.
(Posted Aug 21, 2018 4:20 PM)
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Aug 21, 2018 4:20 PM |
General Help and Questions » HTML writer
We don't know all the html commands and were looking at a few programs available that we can use to more easily create html rich content, then copy and paste to OR emails.
(Posted Nov 21, 2017 1:06 AM)
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Nov 21, 2017 1:06 AM |
General Help and Questions » HTML writer
Can you recommend an html software to easily write emails that's compatible with OR. I want to make the emails prettier.
(Posted Nov 17, 2017 12:18 AM)
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Nov 17, 2017 12:18 AM |
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Thanks Chris. I happened to look at the searches for my listings on HA/VRBO yesterday and found that I had dropped from around top 100 to about 2000 of 2500 listings in Galveston. I called HA and t…
(Posted Sep 1, 2017 7:49 PM)
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Sep 1, 2017 7:49 PM |
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Is there any way to tie a motion detector to your thermostat systems? Then if there was no motion detected for say 12 hours, it would trigger the thermostats to a setting. Check out MicasaVerde.com…
(Posted Aug 15, 2017 12:44 AM)
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Aug 15, 2017 12:44 AM |
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Thanks Chris. That fixed it! Take the rest of Sunday off!
(Posted Aug 13, 2017 1:45 PM)
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Aug 13, 2017 1:45 PM |
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I saw previous post about # of guest, but there is also an issue that arrival and departure dates are showing missing on the OR inquiry. I tested it a few times and both inquiries (on different prop…
(Posted Aug 13, 2017 12:15 PM)
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Aug 13, 2017 12:15 PM |
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I would like to respond with different email content based on the listing site. Can you add the listing site as an option on the Auto Responders set up page? Since homeaway won't pass the traveler'…
(Posted Aug 12, 2017 10:15 PM)
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Aug 12, 2017 10:15 PM |
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Thanks guys for your help! Yes, the listing site fees helps for sure. Will take a look at doing the triggers well.
(Posted Jul 29, 2017 1:31 PM)
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Jul 29, 2017 1:31 PM |
