VRBO Native Messaging in OwnerRez via API integration

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Thank you so much for putting this together, great information!!!

Any update?  :)

Inquiring minds want to know :p

Update: it is feature complete and in testing. That is all I can say at this time ;-)

Hi, there OwnerRez and the team just got this as FYI from uplisting. Looking forward to hearing about OWNERREZ :) 

What happened to this?

The Vrbo unified inbox is in active testing to find any potential issues and ensure a smooth rollout once the feature is released.

At launch, will the unified inbox include messaging at inquiry level or only at the booking level similar to uplisting?

So very excited about this!  Thanks for all your work and putting up with our impatience! :D 

Hello all - great news to share today! Vrbo Messaging is now live as a Public Beta! You can see messages in OwnerRez before the guest books and reply and also after a booking comes in.

Bonus: included also is the creation of inquiries in OwnerRez (without the need to use Email parsing). So you can reply to inquiry messages but also view Inquiry details if they submitted an inquiry for your property. If you use Vrbo email inquiry parsing, it will match with that and only create 1 inquiry in OwnerRez.

We took an extra few weeks because we wanted to be able to add in the bonus. Thanks for your patience! Enjoy!

Read more in the new Vrbo Messaging support article: https://www.ownerrez.com/support/articles/vrbo-messaging

Fantastic news! Thank you! Thank You! Thank You! 

Any other booking sites in the list for future integrations? Would be awesome to have BDC! 

Fantastic news! Thank you! Thank You! Thank You! 

Any other booking sites in the list for future integrations? Would be awesome to have BDC! 

Hi Stacia and Larry! Yes, Booking.com channel messaging is on the roadmap!

Amazing! 

Haven’t read the release notes yet but will the VRBO integration be available from the conversation tab or only the inbox? 

Fantastic!!!  Looking forward to seeing this play out and future releases to pull in historical messages.

Appreciate the update!!

Fantastic looking forward to it :) 

Haven’t read the release notes yet but will the VRBO integration be available from the conversation tab or only the inbox? 

Both (and really from several places)! Clicking on the message in the Inbox takes you to the Conversation view anyway.

Hey Shawn, 

Will we be able to use templates and triggers for automated messaging to guest's vrbo inbox with this update?

Hey Shawn, 

Will we be able to use templates and triggers for automated messaging to guest's vrbo inbox with this update?

Yes, you can leverage Channel Templates (the Airbnb tab was renamed to be Channel) with Booking triggers. We will be adding Inquiry triggers later this year which will be able to be used to auto-respond to Vrbo inquiry channel-based messages.

You can also set up 'Guest type' templates to use manually for Vrbo messaging replies before the conversation is tied to a booking (i.e., it's an inquiry)

Which are then always available in the conversation view to use manually:

This is great to hear!!

Few questions:

- Will the formatting requirements/restrictions be the same as AirBnB in VRBO messages

- will any of the system messages (especially interested in the ones related to contract signing) also be automatically sent via messages? Or will that option be selectable without having to manually create a separate trigger/template? I assume things are slightly different from AirBnB because with VRBO we have the blind email which is not available with AirBnB

- will the next priority be integrating email replies/exchanges into the Inbox or Booking messages?

- any update on review sync/uploads?

On a related note, is there any plans on improved guest messaging in regards to the VRBO practice of charging their fees separate? About 25% of my VRBO guests email confused about the two charges on their credit cards and trying to match the quote. Even worse when the VRBO charge goes through (it seems to be charged first) and then the hosts doesn’t - customer insists their credit card has already been charged. This is worse in Europe with their 3D security system. Any chance for the API to give confirmation of  payment of host fees before VRBO charges their fee?

keep up the good work!

This is great news, thank you for working so hard with Vrbo to get this feature into Beta, I'm excited to use it!

This morning, I changed one of my Airbnb Channel message triggers from "Listing Sites > Only > Airbnb" to "Listing Sites > Only > Airbnb, Vrbo" so that message will be sent to the guest's Vrbo inbox instead of me sending an email with that message to his email Inbox.

After saving that change, the "Description" of that trigger still says "via Airbnb Message" and the "Method" still says "Airbnb".

Does this mean that I need to create a new template and trigger it only for Vrbo instead of altering an Airbnb message and change the trigger to both Airbnb & Vrbo? Or, have the labels on this trigger page just not have been updated yet so show both channels?

Hi Valerie - the labels are reflecting inaccurately and we're working to update them very soon. "Airbnb" in both of those places should say "Channel." Notice though that that line says 2 listing sites. So it is indeed set up to go to both of those listing sites you have configured. Good eye!