Hey Caleb, I went to the helpdesk with this very same, very concerning issue, and they told me to post it in the forums. Ahem....
Not only is my inbox overflowing from spurious non-messages (see below) I'm seeing messages that I shouldn't see, between one of my clients and her guests at properties that I don't co-host. I'm faced with either letting her know that OwnerRez is somehow "leaking" messages to me, which will make me look incompetent, or saying nothing and pretend it's not happening. I'm not a lawyer so I can't say if there are any privacy violations, but it sure makes me uncomfortable seeing other people's emails that they don't know I'm reading.
I'm going to have to tell my client, because at some point I'm going to reply to a message that I shouldn't even have seen, and I don't want to have to explain that later. Any suggestions on how to make this not sound like negligence?
As a separate matter, I also get a separate message from each guest in a party wheneever one of them replies. So if a guest in a party of six says "Thanks!", I will get six new messages in my inbox, one from each guest, even though they didn't send anything.
These issues have made my inbox chaotic and unusable. In order to avoid accidentally answering a message I shouldn't, I have taken to the inboxes on Airbnb and other OTAs exclusively, only accessing my OwnerRez inbox to mark everything as read.
My inbox is a dangerous mayhem. I know you're working on a new one, I sure hope you release it soon.
