Leaving Hostaway because of their booking fee?

Security Deposit

Ellen E
Dec 28, 2020 9:42 AM
Joined Feb, 2020 12 posts

I retained some security deposit from a guest due to some pool issues. We have now negotiated and I want to return the security deposit to him. How do I do that?

Ken T
Dec 29, 2020 10:01 AM
OR Team Member Joined Aug, 2019 1706 posts

Alas, you can't - that's a hole in our process. :-( You have to adjust the main Charges, and then issue a refund against that in the usual way.