Leaving Hostaway because of their booking fee?

Is it possible to move a payment from one booking to another?

Valerie R
Apr 20, 2020 2:48 PM
Joined Sep, 2019 121 posts

Is it possible to move a payment from one booking to another?

Paul W
Apr 21, 2020 9:11 AM
OR Team Member Joined Jun, 2009 848 posts

Unfortunately, no. What we recommend is to make the new booking have a $0 amount and note on it that the guest already paid from the old booking - and that revenue is counted. Or... record a dummy refund on the old booking with a note that it's just a credit, and then record a payment on the new booking for that amount.