Airbnb Messages stuck in Queued

Hi we recently began Co-Hosting a property and did an Airbnb Integration and VRBO (still pending). Everything seems to be hooked up fine with Airbnb, the bookings come over, but I am unable to send messages through OR, it stays in queued mode, as well the templates with triggers are not sending and stay in queued status. Also, This listing used to be hooked up to a different OR account, but has been disconnected from the old OR account. Please advise as to why Airbnb messages are stuck in queued status. Thank you for your prompt attention to this matter.

Hi Rob,

Due to the nature of this issue I would normally request you reach out to our helpdesk, but I see you have already done that! I will send an email shortly to discuss this further. But thank you for reaching out!

In short I believe you may have stumbled across a bug, but we're digging into it as we speak.

~Caleb

Caleb,

Thank you for your reply. I have gone ahead and responded to your email as well with further information. This very well may be a glitch on your end, but please do keep me posted. 

Thanks, 

Rob 

I am also experiencing the same queued error for two different properties, and it has queued for 23 hours now.

I am also experiencing the same queued error for two different properties, and it has queued for 23 hours now.

Hi Dwayne,

If you haven't already, please write this in to the Helpdesk. This will require more digging into sensitive account information than is safe to disclose in a public forum. 

We look forward to getting to the bottom of this for you. Thanks so much!