Recommended
By Kristin Ann, Property Manager, 28 properties – written on Facebook
Hands down, the best decision we ever made. We were using another software and it was an absolute nightmare. The entire team of OwnerRez has been extremely on top of everything during our migration from our old system. This team rocks! We can’t wait to see what tomorrow brings. API with VRBO & AirBnB has been beyond helpful. The amount of time having to manage each platform daily was overwhelming. But that has changed, greatly. I am still having to do some balancing as we are still only 4 months in but I feel the ease as I become more comfortable with the system. If I or anyone on our team get confused on something they reply to emails so quickly! Invoicing has helped us out immensely. Do yourself a favor, if you want a booking platform that overdelivers, provides the tools to help run a successful STR company then OwneRez is for you. - OPCDTX Team
By Eleanor A., Homeowner, 1 property – written on Capterra
OwnerRez is part of the solution for those of us wanting to have guests book stays directly with the owner. The platform supports a high level of communication with guests. Customer Service is great.
Like all systems worth using, it takes time to learn and implement features.
By Sarah E., Homeowner, 3 properties – written on Capterra
The support is second to none. Every single question is answered quickly with easy to understand explanations. The OwnerRez team have endless patience!
A bit of a learning curve, but once it's up and running it's a great system and easy to add to websites. I love the auto email options.
The main thing I think the software is missing is the ability to use promo codes. Individual quote options for individual properties would be a huge asset as would being able to add personalized options to all forms.
Recommended
By Sarah Elder, Homeowner, 3 properties – written on Facebook
I've been a web developer for over 22 years and focused primarily on the vacation rental sector for 6+ years. I've integrated other solutions into wordpress websites and many solutions are just not mobile accessible enough or not as friendly to smaller vr businesses (focus on 50+ properties customers) and have sub par support and documentation. Some just don't work at all as advertised. OwnerRez is now my favorite solution provider to work with after trying a bunch. They always have my back and I know my clients will all be treated golden. I sure wish more companies were like this!
I have not once heard a complaint from clients about this product, in fact all are well-pleased with it and how it integrates (totally mobile!) with the wordpress genesis websites we build and customize. The documentation and support that OwnerRez provides is second-to-none and certainly not found with other solutions that are reasonably priced. In fact, many companies that provide these tools for a lot higher cost have terrible documentation and support. This not only makes my job much easier but also helps my clients.
Some clients want features that OwnerRez does not yet have. I find that it's not only the perfect entry product for new VR owners/managers but like every solutions, it can have limitations. But they are always shifting and adding new things so doing a good job keeping up with the listing site/industry changes.