Chris Hynes

OwnerRez Team Member
Joined October 2012
1401 posts
Topic

General Help and Questions » Anyone know of any calendar/thermostat integrations available?

I was looking for iCal import on their site. I don't think they have it, but if they did it would be very cool -- you could do a setting where it was 78 degrees during events and 75 degrees the rest …

(Posted Aug 14, 2017 10:50 AM)

Feature Requests » Add Listing Site to Auto Responder Setup Options

Yep, this is rising in priority. We'll keep you posted as we get into it, but it should be soon.

(Posted Aug 14, 2017 9:39 AM)

General Help and Questions » FlipKey inquiries don't have arrival and departure dates nor # of guests

Looks like FK changed their inquiry email format slightly, but just enough to throw off our parser. We've now released a hotfix that addresses the issue. Can you send through another test inquiry?

(Posted Aug 13, 2017 12:42 PM)

General Help and Questions » FlipKey inquiries don't have arrival and departure dates nor # of guests

I see the test inquiries in your account and we're looking into the issue.

(Posted Aug 13, 2017 12:27 PM)

Blog » Enhanced Surcharges, Discounts, and Add-Ons

When I wrote the article for that, I added the images by hand -- and we immediately realized that we'd need to add an upload button so you can do it yourself. We just rolled out an update that adds …

(Posted Aug 12, 2017 9:44 AM)

Feature Requests » Wheelhouse

We've been in contact with the Wheelhouse guys, and an integration is possible in theory but we haven't yet completed it. Are you going based on their standard auto price or doing the detailed season…

(Posted Aug 6, 2017 6:00 PM)

General Help and Questions » Tripadvisor inquires getting number of people incorrect

Yep, they both use the same format. The hotfix for this is now released.

(Posted Aug 6, 2017 12:53 PM)

General Help and Questions » Tripadvisor inquires getting number of people incorrect

Thanks for the heads up! Looks like TA finally added adults/children into the email instead of just the guests which they had before. We'll get our parser updated to handle the new format and a hotf…

(Posted Aug 6, 2017 10:09 AM)

General Help and Questions » cannot email quote getting error

We had an error in the deployment earlier. This is now fixed.

(Posted Aug 6, 2017 12:10 AM)

General Help and Questions » How did you find us? optional question/field

This is a good one. I know several people put text on their site asking them to enter that in the comments, but that's sort of brittle. We could put a free text field for that on the widget, but ther…

(Posted Aug 5, 2017 10:09 PM)

Blog » Enhanced Surcharges, Discounts, and Add-Ons

Yeah! We need to make a badge for that :-D Hotfix is now released. How's the sort look now?

(Posted Aug 5, 2017 10:07 PM)

Blog » Enhanced Surcharges, Discounts, and Add-Ons

I looked into this and the problem is that we weren't using the position for optional surcharges, only for the automatically added ones. We're testing a hotfix for this, will let you know when its r…

(Posted Aug 4, 2017 1:00 PM)

General Help and Questions » Stats

I looked into this and I don't see any support in GA for passing custom values you can see in real time. The only thing you can set is the event label. You can pass custom values for a visitor that a…

(Posted Aug 4, 2017 12:58 PM)

Blog » Gallimaufry of June enhancements

The availability search uses sleeps numbers calculated off of the Amenities tab for each property. The rules on the property are separate and are for limiting bookings, while the Amenities ones are f…

(Posted Aug 4, 2017 9:57 AM)

Blog » Gallimaufry of June enhancements

Yep, shenrent.com is one of our hosted websites using the turnkey template -- that came out earlier this year and we've been improving it since. Quoting price on the availability search is a great i…

(Posted Aug 4, 2017 9:11 AM)

Blog » Enhanced Surcharges, Discounts, and Add-Ons

We first released Add-Ons back in February, which allows you to define optional charges, upsells, etc. for guests during checkout. We've gotten a lot of feedback since then. Based on that we design…

(Posted Aug 3, 2017 9:01 PM)

General Help and Questions » Security deposit for 3rd party bookings

Make the change on the booking Rules, not the property Rules. You'll have to do that for each VRBO booking as it comes in, but that way it'll apply to only that booking, not the rest of the direct bo…

(Posted Aug 3, 2017 12:22 PM)

General Help and Questions » Security deposit for 3rd party bookings

Yep, it's never good to have a third party in charge of the damage deposit. I've seen people doing exactly what you describe with stating the secdep in the house rules and it works well. Sending the…

(Posted Aug 3, 2017 11:47 AM)

General Help and Questions » security deposit release time

Did the security deposit release go through successfully as normal? Usually it is the same day you release the security deposit, but the actual removal of the hold is up to the originating bank that…

(Posted Aug 3, 2017 11:13 AM)

General Help and Questions » Stats

Huh, that's a great idea! Like you mentioned, we already trigger the events in GA. Could add some custom vars in there for Arrival and Departure, would that work?

(Posted Jul 31, 2017 12:42 PM)